Returns, Refunds & Faulty Goods Policy

Last updated: 26 August 2026

Sessa Interiors is operated by SSS Home Needs Limited.

We want our returns process to be clear and fair while recognising that many of our products are large furniture items, lighting products, bathroom furniture or goods made specifically for a customer's order.

Nothing in this policy limits or excludes your statutory rights under Irish consumer law.

1. Change-of-Mind Returns for Online Orders

For eligible products purchased online, you have 14 calendar days from the date you receive the goods to notify us that you wish to cancel your purchase.

Where multiple goods forming part of the same order are delivered separately, the cancellation period begins when you, or a person nominated by you other than the carrier, receives the final item in that order.

After notifying us of your cancellation, you must return the goods within a further 14 calendar days.

You do not need to provide a reason for cancelling an eligible purchase within the statutory cooling-off period.

You may request a return or cancellation through your Sessa Interiors customer account or by contacting us at:

returns@sessainteriors.ie

Please contact us before sending any goods back. We will provide the appropriate return or collection instructions.

2. Return Costs for Change-of-Mind Returns

For change-of-mind returns, the customer is responsible for the direct cost of returning the goods.

Many Sessa Interiors products are large, heavy or bulky and cannot normally be returned using standard postal services. Return costs therefore vary depending on the product size, weight, quantity, collection location and transport requirements.

Where Sessa Interiors arranges collection on your behalf, we will confirm the applicable collection charge before arranging the return. The charge will reflect the direct cost of the return transport.

For bulky goods that cannot normally be returned by post, the return cost is estimated at a maximum of approximately €500.

Customers may also arrange their own suitable return transport, subject to contacting Sessa Interiors in advance and following our return instructions.

No return or collection charge will apply where Sessa Interiors is responsible for the return because the goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.

3. Condition of Returned Products

Customers may inspect products to establish their nature, characteristics and functioning.

You are responsible for taking reasonable care of goods while they are in your possession.

Returned products should, where reasonably possible, include their original components, accessories, instructions and packaging.

If a product has been handled beyond what is reasonably necessary to inspect it and this causes a genuine reduction in its value, Sessa Interiors reserves the right to deduct the actual diminished value from the refund where permitted by law.

Examples may include significant:

• damage;

• staining;

• scratches or marks;

• excessive wear;

• missing components;

• alterations;

• misuse;

• damage caused by unnecessary handling or unsuitable repacking.

Any deduction will be based on the actual reduction in value of the returned product and will not be an automatic fixed restocking charge.

4. Restocking Fees

Sessa Interiors does not apply a fixed restocking fee to returns made under a customer's statutory cancellation rights.

Where a return does not fall within a customer's statutory rights and Sessa Interiors exceptionally agrees, at its discretion, to accept the product back, separate return or restocking conditions may be agreed with the customer in writing before the return is accepted.

This does not affect any statutory consumer rights.

5. Custom-Made, Bespoke and Personalised Products

The statutory change-of-mind cancellation right does not apply to products that are genuinely made to a customer's specifications or clearly personalised.

This may include products manufactured specifically for the customer using bespoke dimensions, customer-selected specifications, finishes or other customer-specific requirements.

A product is not treated as bespoke merely because Sessa Interiors orders it from a supplier after receiving the customer's order.

Where a product genuinely falls within the custom-made or personalised exception, it cannot normally be cancelled or returned simply because the customer has changed their mind.

This restriction does not affect your rights where a custom-made or personalised product is faulty, damaged, incorrectly supplied or does not conform to the agreed specification.

6. Sale and Clearance Products

Products purchased during a sale, promotion or clearance event retain the same statutory consumer rights that apply to eligible full-price online purchases.

Eligible sale or clearance goods may therefore be returned under the statutory cooling-off provisions described above.

After the applicable statutory return period has expired, Sessa Interiors does not normally accept sale or clearance products for change-of-mind returns.

This does not affect your rights where an item is faulty, damaged or not as described.

Where a product was specifically discounted because of a clearly disclosed defect or imperfection that the customer was made aware of before purchase, that disclosed issue cannot later be treated as an undisclosed fault.

7. Damaged or Faulty Products

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives visibly damaged, please contact us within 48 hours where possible and provide photographs or video showing:

• the product;

• the damage;

• the packaging; and

• any visible damage to the outer packaging.

Reporting delivery damage promptly helps us investigate the issue with our supplier, delivery partner or installer.

The 48-hour request is intended to assist with investigation and does not remove or reduce your statutory rights if a fault or damage is reported later.

Where goods are faulty, damaged on delivery, not as described or otherwise do not conform to the contract, Sessa Interiors will provide the remedy required under applicable Irish consumer law.

Depending on the circumstances, this may include:

• repair;

• replacement;

• price reduction; or

• refund.

Where Sessa Interiors is legally responsible for faulty or non-conforming goods, the customer will not be charged for the necessary return or collection of those goods.

8. Exchanges

Sessa Interiors does not operate a general change-of-mind exchange programme.

If you change your mind about an eligible product within the statutory cooling-off period, you may return it in accordance with this policy and place a separate order for another product.

Where goods are faulty or damaged, any repair, replacement, refund or other remedy will be handled in accordance with the customer's statutory rights.

9. Refunds

Where an eligible purchase is cancelled under statutory cooling-off rights, Sessa Interiors will process the required reimbursement without undue delay and no later than 14 days after being informed of the cancellation, subject to the rules below.

For goods, we may withhold reimbursement until:

• we have received the goods back; or

• you provide satisfactory evidence that the goods have been returned,

whichever occurs first, where permitted by law.

Where Sessa Interiors has agreed to collect the returned goods, different statutory timing requirements may apply.

For an eligible change-of-mind cancellation, the refund will include:

• the price paid for the returned goods; and

• the cost of the standard delivery option originally offered, where required by law.

If you selected a more expensive premium delivery service, any additional amount above the cost of our standard delivery option does not normally have to be refunded.

The customer's direct return or collection cost for a change-of-mind return remains the customer's responsibility.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

10. Original Delivery, Assembly and Other Services

Where an eligible online order is cancelled under statutory cooling-off rights, the treatment of the original standard delivery charge will follow applicable consumer law.

Where additional premium services were purchased, such as enhanced delivery, assembly or other optional services, their refundability will depend on the circumstances, whether the service has already been performed and applicable law.

Where professional removal, disassembly or specialist transport is required solely because the customer has changed their mind, the direct return costs may be the customer's responsibility where permitted and properly disclosed.

Where removal or collection is required because the goods are faulty and Sessa Interiors is legally responsible, the customer will not be charged the necessary return or removal cost.

11. Products That Cannot Be Returned for Change of Mind

In addition to genuinely custom-made or personalised goods, certain products may be excluded from statutory change-of-mind rights where an exemption under Irish consumer law applies.

Any applicable restriction will be communicated clearly where relevant.

A statutory exclusion from change-of-mind returns does not remove a customer's rights where goods are faulty, damaged, incorrectly supplied or otherwise non-conforming.

12. Cancelling an Order Before Delivery

For eligible standard products, you may notify Sessa Interiors that you wish to cancel your purchase before delivery.

If the product has not yet been dispatched, please submit a cancellation request through your Sessa Interiors customer account or contact:

returns@sessainteriors.ie

If the product has already been dispatched when we receive your cancellation request, we may be unable to stop the delivery. Where applicable, the goods can then be returned under the statutory cancellation process described in this policy and the direct cost of returning the goods may remain the customer's responsibility.

For genuinely custom-made, bespoke or clearly personalised products, statutory change-of-mind cancellation rights may not apply as explained in Section 5.

13. Returning Goods

Do not send large furniture, lighting, bathroom furniture or other bulky goods back without contacting us first.

We will provide the appropriate return address, collection arrangements or other return instructions for the particular product.

Customers remain responsible for ensuring that change-of-mind returns are reasonably protected for return transport.

14. Electronic Return and Cancellation Requests

Customers may submit eligible return or cancellation requests electronically through their Sessa Interiors customer account.

Where available for the applicable order, the customer account will allow customers to request:

• cancellation of eligible goods that have not yet been dispatched; and

• return of eligible goods after delivery.

Customers may also exercise their cancellation rights by sending a clear statement of their decision to cancel to:

returns@sessainteriors.ie

We will acknowledge electronic cancellation or return requests as appropriate.

Use of the online return or cancellation facility is optional and does not prevent customers from exercising statutory rights through another legally permitted method.

15. Optional Cancellation Form

You may use the following information to notify us of a statutory cancellation. Use of this format is optional.

To: Sessa Interiors, operated by SSS Home Needs Limited
Email: returns@sessainteriors.ie

I/We wish to cancel the contract relating to the following goods:

Order number:
Product(s):
Date ordered:
Date received:
Customer name:
Customer address:
Customer email:
Date of cancellation request:

If submitting this form electronically, no handwritten signature is required.

You may also notify us of your cancellation using any other clear statement confirming your decision to cancel.

16. Statutory Rights

This Returns, Refunds & Faulty Goods Policy is intended to operate alongside Irish and applicable European consumer law.

Nothing in this policy excludes, restricts or overrides rights that a consumer is legally entitled to exercise.

17. Contact

For returns, cancellations, refunds, damaged goods or product-support enquiries, please contact:

Sessa Interiors
Operated by SSS Home Needs Limited

Email: returns@sessainteriors.ie